Terms & Conditions

These Terms and Conditions govern your use of the Cozzy Crochet website and your purchase of products from us. By using the website or placing an order, you agree to these terms.

1. About Our Store

Cozzy Crochet sells handmade crochet products. Product availability, colors, dimensions, textures, and appearance may vary because items may be handmade and may be produced as preorders.

2. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colors, prices, and availability. Screens and lighting can affect how colors appear, and handmade products may contain natural variations.

3. Orders

Submitting an order is a request to purchase the selected products. An order becomes accepted when we confirm it and/or successfully receive the required payment, subject to our applicable policies.

4. Prices and Payment

Prices are displayed in the currency shown on the website. We may change prices before an order is placed. Payment must be successfully completed through the available payment methods before an order can proceed, unless we expressly agree otherwise.

5. Preorders

Many Cozzy Crochet products are made available on a preorder basis. Preorder production and delivery timelines are estimates and may change because handmade production can require additional time.

Read our Preorder Policy.

6. Delivery

Delivery times depend on production status, destination, courier availability, and other circumstances. Customers are responsible for providing accurate delivery information.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return Policy.

Read our Return Policy.

8. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, impersonate another person, or use the website for unlawful purposes.

9. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, logos, product descriptions, branding, and design belongs to or is licensed to Cozzy Crochet and may not be reproduced or used commercially without permission.

10. Third-Party Services

Our website may rely on third-party services such as payment, analytics, hosting, authentication, communications, and delivery providers. Their services may be subject to separate terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Cozzy Crochet will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or a product, except where liability cannot lawfully be excluded.

12. Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of the website after an update may constitute acceptance where permitted by law.

13. Contact

Questions about these Terms should be sent to [CONTACT EMAIL].