Return & Refund Policy

We want you to be happy with your Cozzy Crochet purchase. Because our products are handmade and many are produced specifically as preorders, returns and cancellations are subject to the rules below.

1. Damaged or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging.

2. Return Eligibility

Unless otherwise required by applicable law, a return may be accepted when we approve it in advance and the item is unused, in its original condition, and returned within [RETURN WINDOW] days of delivery.

3. Handmade and Personalized Products

Handmade, customized, personalized, or made-to-order items may not be eligible for return simply because you changed your mind. This does not limit any rights you may have under applicable consumer law for defective or misrepresented goods.

4. Preorder Cancellations

Cancellation rules for preorder purchases are described in our Preorder Policy. Production may begin after an order is placed, so cancellation may not always be possible once production has started.

5. Refunds

Once a refund is approved, we will process it through the applicable payment method or another agreed method. The time for funds to appear may depend on the payment provider or financial institution.

6. Exchanges

Exchanges are subject to product availability. If an exchange is not possible, we may offer another appropriate resolution depending on the circumstances.

7. Return Shipping

Where a return is approved because an item was incorrect or defective, Cozzy Crochet will determine the appropriate return-shipping arrangement. For approved change-of-mind returns, return shipping may be the customer's responsibility where permitted by law.

8. How to Request a Return

1. Contact us at [RETURNS EMAIL].
2. Provide your order number and reason for the request.
3. Include photographs when reporting damage or a defect.
4. Wait for our instructions before sending an item back.