Privacy Policy

This Privacy Policy explains how Cozzy Crochet (“Cozzy Crochet,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit our website, place an order, create an account, or otherwise interact with our services.

1. Information We Collect

Depending on how you use the website, we may collect:

• name, email address, phone number, and delivery/contact details;
• account information if you create an account;
• order details, including products, quantities, prices, and order status;
• payment-related information necessary to process a transaction;
• messages or information you voluntarily send to us; and
• technical information such as browser, device, IP address, and website activity.

2. How We Use Your Information

We may use information to:

• process and fulfill orders and preorders;
• send order confirmations, payment updates, and delivery information;
• provide customer support;
• manage accounts and prevent fraud or abuse;
• improve our products, website, and customer experience; and
• send marketing communications where permitted and where you have provided the appropriate consent.

3. Payments

Payments are processed through third-party payment providers. We do not intentionally store your complete card number or card security code on our servers. Payment information is handled by the applicable payment provider under its own privacy and security practices.

4. Cookies and Similar Technologies

We may use cookies or similar technologies for essential website functionality, authentication, analytics, preferences, and other purposes described in our Cookie Policy.

Read our Cookie Policy.

5. Sharing Information

We may share necessary information with service providers that help us operate the store, such as payment processors, hosting providers, delivery partners, email providers, analytics providers, and technology vendors. We may also disclose information where required by law or reasonably necessary to protect our rights, customers, or services.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, security, and dispute-resolution requirements.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or other treatment of your personal information. You may also withdraw consent where processing is based on consent.

9. Children

Our website is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can assess and address the request.

10. Contact

For privacy questions or requests, contact us at [PRIVACY EMAIL].