Shipping & Delivery Policy

This policy explains how Cozzy Crochet handles production, dispatch, and delivery of orders.

1. Production Before Dispatch

Because our products may be handmade to order, the time required to produce an item is separate from the courier delivery time. A delivery estimate shown at checkout should therefore be understood as an estimate, not an unconditional guarantee.

2. Delivery Information

Customers must provide an accurate recipient name, phone number, address, landmark where useful, and any other information required for successful delivery.

3. Delivery Areas

We currently deliver to [DELIVERY AREAS]. If your location is outside our normal delivery area, contact us before ordering so we can confirm whether delivery is available.

4. Delivery Charges

Delivery charges, where applicable, are displayed during checkout or otherwise communicated before the order is finalized.

5. Delays

Delays can occur because of production requirements, courier disruptions, weather, public holidays, incorrect addresses, failed delivery attempts, or circumstances beyond our reasonable control.

6. Failed Delivery

If a delivery fails because the recipient is unavailable or the customer provided incorrect or incomplete information, additional delivery charges may apply before another attempt is made.

7. Inspecting Your Order

We recommend checking your package when received. If something is wrong, contact us promptly and follow the Return & Refund Policy.

8. Contact

For delivery questions, contact [DELIVERY EMAIL] and include your order number.